We would like to express our sincere gratitude for your continued support and cooperation in the operation of the Japan P&I Club (Hereinafter “the Association”).

We also extend our heartfelt thanks for your participation in the “Member Survey on Claims Service” conducted by the Association. A summary of the valuable feedback and evaluations received from our Members is presented below.

1. Summary of Survey Results

• Overall Evaluation: We received high ratings, with overall satisfaction reaching 78.4% and evaluation as business partner (BP) at 75.4% (including 42.5% who responded that the Association is their “first choice for advice”).
• Key Priorities & Expectations: High expectations were particularly placed on the “Promptness of initial response” and “Expertise of Staff”.

2. Evaluation & Data by Major Service Category

Across all categories (P&I, FD&D and Crew), high ratings (around 4.0 out of 5.0 points) were achieved in key assessment items.

In particular, we received numerous positive comments regarding the speed of our initial response during weekends and night hours, as well as our appropriate advice aimed at minimizing damages.

3. Our Future Initiatives

While receiving high praise for our initial response and expertise, we also received constructive feedback requesting “flexible support tailored to the individual circumstances and needs of each Member.” Moving forward, the Association will strive to further enhance service quality by strengthening proactive communication, such as providing regular progress updates and anticipating needs, while continuously enhancing our expertise and knowledge sharing. By sincerely listening to each Member's specific concerns, we remain committed to delivering even higher quality, attentive support.

We kindly ask for your continued support and guidance in the future.